How to Prepare for a Cleaning

We are beyond excited to have you as a client!

There is just a few things to know/do before we arrive.

Please make sure all items are picked up off the floor and surfaces are tidy. If surfaces are 75% cluttered, they will not be cleaned. Tidy areas allow for more cleaning!

Although we are happy to do a few dishes, if there is a sink full of dishes, there will be an additional charge added.

Accidents do happen, but please make sure any pet messes are cleaned up. If there are messes, they will be noted cleaned around.

Special Requests

If you would like to add extra services to your clean, please notify us 48 hours prior to your clean in order to ensure we have the supplies and time.

Bookings/Cancellations

Bookings can be rescheduled with no penalty if notice is given at least 48 hours in advance. Changes requested less than 48 hours before the scheduled service may result in forfeiture of the deposit.

All bookings require a deposit to secure the appointment. Deposits are non-refundable if cancellation occurs within 48 hours of the scheduled service. Same-day cancellations or failure to provide access to the property will be billed at 100% of the scheduled service price.

Clients must ensure safe and timely access to the property on the scheduled date. If cleaners cannot access the property at the confirmed time, the appointment may be treated as a same-day cancellation.

Weather Policy

We will cancel services on the days that road conditions are unsafe. Everyone's safety is our Priority.

Payments/Refunds

Remaining payment is due ON or AFTER service is completed, unless otherwise agreed in writing. Payments are accepted via cash, credit card, or electronic transfer.

Refunds (if applicable) are issued only if the Company cancels the booking and no reschedule option is available.

Satisfaction

If you are not satisfied with your service, please notify us within 24 hours. We will arrange an assessed re-clean at no additional cost.

By confirming a booking with Host Cleaning Services, you acknowledge and accept the terms outlined in this policy.